Quick answer: The Botim customer care number listed on Astra Tech’s official contact page is 6005 26846, also written as 6005 BOTIM. For general help, email customerservice@botim.me. Android users can also send app feedback to feedback@botim.me, the support email shown on Google Play.
If you need help with a payment, wallet or money transfer, use the support option inside Botim or contact customer care with your transaction reference. Choose the contact route that matches your issue below.
Contact details checked: October 13, 2026. Botim Info is an independent guide, not Botim’s customer support team. We have checked the published contact details, but have not tested phone response times.
Botim contact number and support options at a glance
| Support option | Contact | Official source |
|---|---|---|
| UAE customer care | 6005 26846 / 6005 BOTIM | Astra Tech contact |
| General customer service | customerservice@botim.me | Botim contact page |
| Android app feedback | feedback@botim.me | Botim on Google Play |
| Business payment solutions | help@botim.com | Botim money business support |
| In-app help | Open the Help or Support option available in your Botim app | Botim support information |
The business support page asks for merchant details. For a personal wallet or transfer issue, start with in-app help or Botim’s general customer care, rather than assuming the business form is the right route.
What is the Botim customer care number in the UAE?
Dial 600526846 in the UAE. Astra Tech displays it as 6005 26846 and 6005 BOTIM; these are two ways of writing the same number.
The official contact pages checked do not list separate customer care numbers for Dubai, Sharjah or Abu Dhabi. Use the published UAE contact route. If you are outside the UAE, or the call does not connect, use the official email or the support option in the app.
Google Play also displays +971 52 812 5501 under “About the developer.” That is a developer contact listing, not proof of a dedicated 24-hour customer helpline. For app help, the listing specifically identifies feedback@botim.me as its support email.
Before calling, note your registered number, the exact error and what you have already tried. For office information, see our Botim headquarters and office locations guide; an office address does not establish a walk-in support service.
What is the Botim customer support email?
General help: customerservice@botim.me is published on Botim’s contact page. Use it to explain account access problems, calling issues or other questions when you cannot use in-app help.
Android app feedback: feedback@botim.me is the support email on Botim’s Google Play listing. Include your phone model, Android version, Botim version and the error you see.
Business payment support: help@botim.com is listed on Botim money’s payment-solutions support page. That page is aimed at business and merchant services, so keep it separate from ordinary app feedback.
Write one clear message and keep the reply thread. Avoid sending just “Botim not working”; tell support which action failed and when it happened.
How do I report a Botim Pay or money transfer problem?
Open the affected transaction in Botim and check its status. If you need help, use the support option shown in the app, or contact customerservice@botim.me or 6005 26846. Explain whether the transfer is pending, failed, sent to the wrong recipient or unfamiliar to you.
- Keep the transaction ID or reference number ready.
- Include the amount, currency, transfer date and the status shown in the app.
- Attach a screenshot with unrelated personal and payment details hidden.
- Ask for a case reference so you can follow up on the same issue.
A pending transfer is not always a failed transfer. Astra Tech’s international transfer FAQ explains that recipient-bank checks and holidays can delay delivery. If you sent money to the wrong recipient, its FAQ says to contact customer service because users cannot start a recall directly.
For more context, read our Botim money transfer guide. For an unfamiliar transaction, report it through an official support channel promptly.
Is Botim customer care available 24 hours?
Botim’s security and anti-fraud article says its customer support team is available 24/7. The Botim money business support page also advertises round-the-clock help for payment solutions.
This does not establish the opening hours of every phone line, email inbox or social media account. In an August 4, 2026 reply on Google Play, Botim’s developer directed a user to its verified social pages during Monday–Friday, 9 AM–6 PM. Those stated social-page hours are not a confirmed timetable for the helpline. For urgent account or payment problems, use the official contact routes and keep your case reference.
How do I contact Botim support in the app?
Botim’s official support information includes an in-app help center. Menu labels can change between versions, so follow the options visible in your app rather than relying on one fixed menu path.
- Open the Botim app and look for Help, Support or a customer service option in your profile or settings.
- Choose the relevant issue, such as account access, calls or a money transfer.
- Use the chat or contact option offered in your version, if available.
- Describe the issue, add a useful screenshot and save any case reference.
If you cannot sign in, use the verified phone or email route instead. You can also read our Botim account recovery guide before contacting support.
Is there a Botim customer service WhatsApp number?
We could not verify a dedicated Botim customer service WhatsApp number on the official contact pages checked for this update. Those pages publish the phone and email routes listed above.
A number in a social media comment is not enough to prove that it belongs to Botim support. Use contact details linked from Botim’s website or Astra Tech’s contact page. Do not send account or transaction details to an unverified WhatsApp account.
Which support option fits your problem?
| Your issue | Where to start |
|---|---|
| Calls or messages not working | Try the checks in our Botim not working guide, then send app details to official support if the issue continues. |
| Verification code not arriving | Use our Botim verification code guide. Contact customer care if you still cannot access your account. |
| Camera or video call problem | Check permissions with our Botim camera troubleshooting guide before reporting the error. |
| Wallet, payment or transfer issue | Use in-app support or general customer care with the transaction reference. |
| VIP subscription question | Check where you subscribed and read our Botim VIP cancellation guide. Include purchase details in a support request. |
What should I include in a support request?
- Your Botim registered phone number, including its country code, sent privately to official support.
- The action you tried, the exact error and when it happened.
- Your device model, operating system and Botim app version.
- The steps you already tried, such as restarting or updating the app.
- A relevant screenshot with sensitive details hidden.
- For payment issues, the transaction reference and any existing case number.
Example email subject: Botim support request: [describe the issue]
Hello Botim support, my registered number is [number]. Since [date and time], I cannot [action]. The app shows [exact error]. I use [phone model] with Botim version [version]. I have already tried [steps]. My transaction or case reference, if relevant, is [reference]. Please advise on the next step.
Send this privately through an official channel. Do not post your phone number, transaction details, OTP, PIN, password or full card number in public comments.
Is the Botim helpline toll-free?
The official contact pages checked do not describe 6005 26846 as a toll-free number. Check your mobile or landline provider’s charges before calling. Do not assume “24-hour support” means that a call is free.
If you prefer not to call, use customerservice@botim.me or the help option in your app.
How can I avoid fake Botim support contacts?
- Check the contact details against the official source links in the table.
- Never share an OTP, PIN or password with someone who contacts you unexpectedly.
- Do not send a payment to an unknown account to “unlock” a wallet or “release” a transfer.
- For suspected unauthorized activity, report it through the official app or customer care channel.
Botim’s own security guidance also warns users about suspicious links and requests for sensitive account details.
FAQs about Botim customer care
What is the Botim customer care number in the UAE?
Astra Tech’s official contact page lists 6005 26846, also written as 6005 BOTIM. These are two ways of writing the same UAE number.
Is there a different Botim helpline for Dubai or Sharjah?
The official contact pages checked do not list separate city customer care numbers. Use the published UAE number or the official email and in-app support options.
What is the Botim customer service email?
Botim’s contact page lists customerservice@botim.me for general help. Its Google Play listing shows feedback@botim.me for Android app support.
Can I contact Botim support without signing in?
Yes. You can use the published UAE phone number or email customerservice@botim.me if you cannot open your account.
Is there a verified Botim WhatsApp support number?
We could not verify a dedicated WhatsApp customer care number on the official contact pages checked. Use the published phone, email or in-app help options.
Is Botim customer care available 24 hours?
Botim’s security article says its support team is available 24/7. The contact pages checked do not give separate opening hours for every phone line or promise an instant response.
Is the Botim customer care number toll-free?
The official contact pages checked do not state that 6005 26846 is toll-free. Check call charges with your mobile or landline provider.
What should I include when reporting a failed transfer?
Send official support your transaction reference, amount, date, the status shown in the app and a relevant screenshot with sensitive details hidden. Keep any case reference for follow-up.
Before you contact Botim
Use 6005 26846 or customerservice@botim.me for general customer care. For Android app feedback, Google Play lists feedback@botim.me. For a money transfer issue, keep your transaction reference ready and use the official support route.
Contact details can change. If a route stops working, check Astra Tech’s contact page and Botim’s contact page before trying a number found elsewhere.
I need to ask because my money transfers still processing,, what will I do?
Please contact Botim support at pay@botim.me for assistance.
pay@botim.me doesn’t work
Please contact Botim support at pay@botim.me for assistance.
My money not transfer what problem my phone number 00971563287163
I have my prblem of payment cancellation todays 13 may 2025 my payment failed 1 may 2025 i didn’t get it back to my acount i send a lot of emails calls but i didn’t get answered and also my payment
I’m using 15 pro max and it’s been a week since I’m trying to resend code and I didn’t received any
If you need help, contact support. If not, try using a different number or a VPN to get the code for the first time.
If you haven’t received your code yet, try using a different number or a VPN to get it for the first time.
I deposit money in wrong account number what should I do ? Please guide anyone
I trusted botim service until last week 3rd of July. they somehow logged restricted my account hence I could not access my account, I have sent multiple emails. called and every time i encounter clueless customer service who are are computerized in solving scripted problems, if you asked question outside there written script they appear distraught and keep repeating same statement until you get irritated and hang up. There appear to be no senior person and if there is then he or she are the most lazy and lack ability to problem solve. if you request to speak to them they say, a call back will be arranged within 48hrs how unprofessional. my CAS -136759-G5P4K5. can you resolve my issue so I can exit you app.
I can’t login in to botim . While typing number and click next button it showing operation.why it ilear it fast for me
s like this .l? I am using iPhone why pls c
I tried to apply for send now and pay later, they collected my details and everything now it’s 2 weeks no money on my account.
When I try to write to them via email still no response, calling also no response.
It’s really painful I even want to block it coz it has not helped me
I try to loging botim app. But OTP verification code didn’t came
Help me
My many Bangladesh prosasing AED 609.30 peels 15/01/2026 BANGLADESH TAKE 20000.42 NO ACTIV LARI EXCHANG CARD BALANC CAT AED 609.30 peels
My many Bangladesh prosasing AED 609.30 peels 15/01/2026 BANGLADESH TAKE 20000.42 NO ACTIV LARI EXCHANG CARD BALANC CAT AED 609.30 peels help me
My many Bangladesh prosasing AED 609.30 peels 15/01/2026 BANGLADESH TAKE 20000.42 NO ACTIV LARI EXCHANG CARD BALANC CAT AED 609.30 peels help me AED 609.30 PEELS
Please my account op botim
Hi Asim,
We are an unofficial guide website and cannot open or unblock accounts. Please email your registered number and issue to the official BOTIM support team at support@botim.me for assistance.
Regards!
“My BOTIM account is blocked and I cannot access SNPL repayment. Please provide an alternative way to make my AED 854.78 repayment
I would like to raise a formal complaint regarding the lack of proper customer support from BOTIM regarding my SNPL payment.
I have contacted BOTIM Customer Support several times and have sent multiple messages explaining my problem. However, I have not received a proper solution or adequate assistance.
My BOTIM account is currently not working properly, and because of this I am unable to access my SNPL account and make my payment normally. I have already contacted Customer Support multiple times, but despite explaining the issue repeatedly, I have not received a clear solution or an alternative payment method.
I have a payment of AED 854.78 due, and I am willing to pay it. The problem is that I am unable to access the required payment facility because of the issue with my BOTIM account.
I request BOTIM to please:
1. Investigate my account and resolve the access problem.
2. Provide me with a clear alternative method to make my SNPL payment.
3. Ensure that I am not charged any late payment fee or penalty because I have been actively trying to make the payment and have repeatedly contacted Customer Support.
4. Review my previous support requests and messages and take appropriate action.
I expect a proper response and resolution as soon as possible. I have cooperated with Customer Support and provided information several times, but so far I have not received adequate assistance.
Please treat this as a formal complaint and provide me with a complaint/reference number for follow-up.
Thank you.
I would like to raise a formal complaint regarding my BOTIM account and SNPL payment issue.
It has been almost 20 days since I first reported this problem, but my issue has still not been resolved. I have contacted BOTIM Customer Support many times by phone and sent multiple messages requesting assistance, but I have not received proper support or a solution.
My SNPL repayment was due on 30 September 2026. However, I have still been unable to make the payment because my BOTIM account is blocked and I cannot access the required payment facility.
I want to make it very clear that I am willing to pay my outstanding amount. I am not refusing or avoiding the payment. The problem is that I am unable to access my account and make the payment because of the BOTIM account issue.
I have contacted Customer Support repeatedly and explained the problem several times, but no one has properly resolved the issue or provided me with an alternative way to make the payment.
I request BOTIM to urgently:
1. Resolve my blocked account issue.
2. Provide me with an alternative method to make my SNPL payment immediately.
3. Confirm that no late payment fee or penalty will be charged, as I have been trying to resolve this issue for almost 20 days and have repeatedly contacted Customer Support.
4. Review my previous calls, messages and support requests.
5. Provide me with a formal complaint/reference number and a clear response regarding the resolution.
This issue has been ongoing for almost 20 days, and I am very disappointed that despite contacting Customer Support repeatedly, I have not received proper assistance.
Please treat this as an urgent formal complaint and resolve the matter as soon as possible.
Thank you.