Quick Answer: The official Botim customer care number in the UAE is +971 4 246 8825. Another way to communicate with Botim support is by email or via live chat within the application.
Botim/Astra Tech also lists these call support options:
- 6005 26846
- 6005 BOTIM
For technical support, the Botim Google Play listing also mentions +971 52 812 5501.
- For general help, email [email protected], Or [email protected]
- For payment or money transfer problems, email [email protected]
When the problem at hand is urgent, a call to the helpline or a live chat in the app is usually the quickest solution.
List of All the Ways to Contact BOTIM
| Support Method | Contact Details |
|---|---|
| Phone Support (Urgent) | +971 4 246 8825 |
| Astra Tech Call Support | 6005 26846 / 6005 BOTIM |
| Technical Support | +971 52 812 5501 |
| General Email | [email protected] |
| Contact Email | [email protected] |
| Payment Email | [email protected] |
| Live Chat | Settings > Help > Live Chat |
| Social Media | Facebook and Instagram |
| Botim Office | DMCC, Dubai, UAE |
This guide provides everything you need to contact Botim customer care in the UAE. Most users experience issues such as an inability to join Zoom calls, failure to log in, payment problems, issues with verification codes, or confusion about the VIP subscription, and do not know which support method to use.
In this post, you will find the official Botim customer care number, support email addresses, live chat steps, and a few tips to contact support the right way. I will also clarify which contact option is most appropriate for various issues, so you do not waste time sending messages to the wrong place.
Remember: Never use anything except official Botim contact methods. Do not follow random WhatsApp numbers, Telegram accounts or unknown websites saying it is Botim support.
If your issue is with the camera during video calls, you can also check this guide on Botim camera not working.
Official Botim Customer Care Numbers
If you are in the UAE, you can contact the Botim support team directly at +971 4 246 8825.
The following call support options are also available at:
- 6005 26846
- 6005 BOTIM
To have technical assistance, the Botim Google Play listing also states:
- +971 52 812 5501
These numbers can come in handy when you require assistance with account issues, application errors, calling troubles, technical troubles, or any other Botim-related support questions.
Have your information ready before making a call. Similar to your user ID, error message, phone model, application version and what you already tried. It may sound easy but it actually saves time.
Botim Customer Support Email Addresses.
Email-support is also quite a good alternative, particularly in cases when your issue requires screenshots or a concise explanation.
- General Support: [email protected]
- Contact Email: [email protected]
This email should be used when normal Botim issues arise such as being unable to log in, having account problems, app glitches, calling problems, or other general support questions.
Be specific about the problem. Avoid vague messages like ‘Botim not working‘ and instead explain exactly what happened…
Issues with Payments or Transfers: [email protected]
You can use this email for in-app purchases, money transfers, failed payments, unknown payments, or payment related errors.
In terms of money related matters, you can also be interested in reading this guide regarding Botim money transfer. So you can be aware of the typical issues prior to reaching out to support.
The ways to contact Botim Customer Care.
Botim customer care has a few methods of contact. You may call them, email or chat live within the Botim application.
The most appropriate approach will be based on your problem.
- For urgent help, call +971 4 246 8825
- For general call support, call 6005 26846 or 6005 BOTIM
- Also for technical support call at +971 52 812 5501
- To make payments, send an email to [email protected].
- To have normal app support, please email ‘[email protected]’ or ‘[email protected]’.
- To find a fast solution to a small problem, use the Live Chat within the application.
How to Live Chat with Botim support?.
Another option is that you can also find help using the Live Chat feature within the Botim app. It is among the simplest methods since you do not have to look to find the numbers or emails.
- Open the Botim app.
- Tap on Settings > Help > Live Chat.
- Begin a chat with a support agent.
It typically works well on minor glitches, account troubleshooting, and application settings, as well as speedy support. It might sometimes take some time, yet, it is preferable to being guessers about what to do.
Contact Botim Through Social Media
You can also try reaching Botim through their verified social media pages, like Facebook or Instagram.
Only contact them on their official verified accounts; do not confuse them with random accounts posing as Botim support. Usually, social media support is available Monday to Friday 9 am to 6 pm.
This alternative can be applied in case you are not receiving a response via email or live chat. Nevertheless, it is always preferable to use the official email or in-app live chat, as they may require appropriate account details.
Usual Problems that Botim Support Can assist with.
The Botim customer care team can assist with various issues. There are some easy ones, some require them to check their accounts.
- Connection Issues
If you are unable to send messages, make or receive calls, or if Botim is not loading, you may contact support. - Account Troubles
If you have forgotten your password, been locked out of your account, changed your number or cannot access your Botim account, customer care can assist you. - Verification Code Problems
There are times when Botim fails to send the verification code, or the verification code is delayed. There, in this moment, support can help you determine what is amiss. - Payment Problems
In case of unknown charges, failed payment, money transfer error, or any other case associated with Botim Pay, contact [email protected] or call directly to the number +971 4 246 8825. - Problems with Botim VIP Subscription.
In the case that your VIP subscription is not functioning, you have renewed it by mistake or you simply want to cancel it, Botim support can assist you in understanding what to do next. - Calling Problems or Camera.
If your Botim camera is not opening, your video call is black, or your camera permissions and device settings are not functioning, support may request you to verify app permissions and device settings.
Important Tips to Get Fast Support
Some useful tips that will guide the process of customer service.
- Remain Cordial: A pleasant voice can help in making the support chat easier. Simple, but true.
- Follow Instructions: In case they request you to restart your app or device, make sure to do it correctly after which you can get in touch again.
- Include Screenshots: Screenshots help the support team gain a quicker understanding of the issue.
- Go through official sources only: Do not believe in random figures provided on social media or other sites.
- Do Not Share OTP Codes: Never share your verification code with anyone who claims to be a support representative.
- Be Clear: State what has already occurred, when it has already occurred and what you already attempted.
- Keep Safe: Do NOT fall into Fake Botim Contacts.
Stay Safe: Avoid Fake Botim Contacts
Important Warning: Botim does not use WhatsApp for support. So be careful with fake numbers.
Only use:
- The app’s live chat that we talked about
- The official email addresses
- The customer care number: +971 4 246 8825 and other numbers that we talk above.
Avoid any numbers or the websites claiming to be Botim on platforms like WhatsApp, Telegram, or on unknown websites.
Some fake support pages can look real. They may ask for OTP, payment details, or personal information. Don’t share these things. Use only the official Botim contact methods we mentioned above.
FAQs About Botim Customer Care
What is the Botim customer care number in the UAE?
The Botim customer care number in UAE is +971 4 246 8825. You can also try 6005 26846 or 6005 BOTIM, which are listed on the Botim Website support call options.
How can I contact Botim for payment problems?
For payment or transfer-related problems, you can email on [email protected]
What is the Botim support email?
For general support, you can get Botim at [email protected] and also contact at [email protected].
Is there a Botim WhatsApp support number?
No, you should not trust random WhatsApp numbers claiming to be Botim support. Use the within app’s live chat, official emails, or the official customer care number.
Can I contact Botim support from the app?
Yes. Open the Botim app and go to Settings > Help > Live Chat. From there, you can chat with support.
What should I send to Botim support?
Send your issue details, screenshots, device model, app version, exact error message, and what you already tried.
Can Botim support help with account recovery?
Yes Botim support can guide you if you are locked out or cannot access your account. You can also read this guide on how to recover Botim account
How do I complain about a failed Botim Pay transfer?
If you experience a money transfer failure or an unknown charge, the fastest way to resolve it is to email the dedicated finance team at [email protected] with your transaction ID and a screenshot of the issue.
Where is the Botim main office in Dubai?
Botim’s operations (under Astra Tech) are located in the DMCC (Dubai Multi Commodities Centre) district in Dubai, United Arab Emirates.
Final Thoughts
When something goes wrong with the app, such as dropped calls, issues with logging in, issues with paying, issues with the account, etc., Botim can provide assistance. The easiest and least risky way to get assistance is to use only the official Botim contact methods.
You can call +971 4 246 8825, +971 52 812 5501, try 6005 26846 or 6005 BOTIM, or email at [email protected], [email protected], and contact [email protected]. For payment issues use live chat inside the app.
Keep your information handy before calling support to simplify the process and make it less frustrating.
In case you have found this guide useful, comment below and inform us what Botim issue you were having. And if you know of any other safe way to contact Botim support, a post in the comments to alert other users will also help. Goodbye!
I need to ask because my money transfers still processing,, what will I do?
Please contact Botim support at [email protected] for assistance.
[email protected] doesn’t work
Please contact Botim support at [email protected] for assistance.
My money not transfer what problem my phone number 00971563287163
I have my prblem of payment cancellation todays 13 may 2025 my payment failed 1 may 2025 i didn’t get it back to my acount i send a lot of emails calls but i didn’t get answered and also my payment
I’m using 15 pro max and it’s been a week since I’m trying to resend code and I didn’t received any
If you need help, contact support. If not, try using a different number or a VPN to get the code for the first time.
If you haven’t received your code yet, try using a different number or a VPN to get it for the first time.
I deposit money in wrong account number what should I do ? Please guide anyone
I trusted botim service until last week 3rd of July. they somehow logged restricted my account hence I could not access my account, I have sent multiple emails. called and every time i encounter clueless customer service who are are computerized in solving scripted problems, if you asked question outside there written script they appear distraught and keep repeating same statement until you get irritated and hang up. There appear to be no senior person and if there is then he or she are the most lazy and lack ability to problem solve. if you request to speak to them they say, a call back will be arranged within 48hrs how unprofessional. my CAS -136759-G5P4K5. can you resolve my issue so I can exit you app.
I can’t login in to botim . While typing number and click next button it showing operation.why it ilear it fast for me
s like this .l? I am using iPhone why pls c
I tried to apply for send now and pay later, they collected my details and everything now it’s 2 weeks no money on my account.
When I try to write to them via email still no response, calling also no response.
It’s really painful I even want to block it coz it has not helped me
I try to loging botim app. But OTP verification code didn’t came
Help me
My many Bangladesh prosasing AED 609.30 peels 15/01/2026 BANGLADESH TAKE 20000.42 NO ACTIV LARI EXCHANG CARD BALANC CAT AED 609.30 peels
My many Bangladesh prosasing AED 609.30 peels 15/01/2026 BANGLADESH TAKE 20000.42 NO ACTIV LARI EXCHANG CARD BALANC CAT AED 609.30 peels help me
My many Bangladesh prosasing AED 609.30 peels 15/01/2026 BANGLADESH TAKE 20000.42 NO ACTIV LARI EXCHANG CARD BALANC CAT AED 609.30 peels help me AED 609.30 PEELS